Hi Syd, I think if the TEI is to move away from mailing lists to something more modern (i.e. more transiently fashionable) such as Discord or whatever), that should be decision for the whole community to take.* But it doesn't make sense to mix random queries and discussions with tickets, partly because queries and discussions benefit the whole community, and everyone sees them when they show up on the mailing list. When someone raises a ticket, only a small subset of the community will even be aware of it. *Personally I think mailing lists are excellent for our purposes, and it's no bad thing to encourage younger users to get familiar with them. But if we were to migrate to something else, I think it should be a complete migration, rather than fragmenting the community discussions across multiple platforms. Martin Holmes UVic Humanities Computing and Media Centre mholmes@uvic.ca ________________________________ From: Tei-council <tei-council-bounces@lists.tei-c.org> on behalf of Bauman, Syd <s.bauman@northeastern.edu> Sent: August 15, 2021 8:11 AM To: tei-council@lists.tei-c.org Subject: Re: [Tei-council] TEI repo labels Makes sense to me! But I bet there are those among us who will say that mailing lists are ancient technology, and we should not be encouraging people to use one, let alone forcing them. ________________________________ I think straightforward queries should be moved to TEI-L at the first triage point and closed. If they're simple info requests they could be answered on the ticket directly, with a note asking the person to direct any follow-up to TEI-L, and then closed. The main thing is to get them out of the way quickly, I think.