15 Aug
2021
15 Aug
'21
5:11 p.m.
Makes sense to me! But I bet there are those among us who will say that mailing lists are ancient technology, and we should not be encouraging people to use one, let alone forcing them. ________________________________ I think straightforward queries should be moved to TEI-L at the first triage point and closed. If they're simple info requests they could be answered on the ticket directly, with a note asking the person to direct any follow-up to TEI-L, and then closed. The main thing is to get them out of the way quickly, I think.