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University departments run their own internal mail servers which they may require their members to use. Departmental IT staff will advise you about such systems. </p> <list> <head>You can access your Nexus email</head> <item><xref url="../nexus/web/">directly on the web</xref> using a web browser (such as Internet Explorer or Firefox); </item> <item>using a <xref url="../nexus/email/clients.xml">program installed on your computer</xref> (such as Outlook or Thunderbird); </item> <item>on a <xref url="../nexus/mobile/">mobile device</xref> (currently unsupported but some information is available)</item> </list> --> <div ana="#a #b" xml:id="newusers"> <head>Getting started</head> <p> <hi>New University members</hi> <lb/>All new members of the University are automatically given an Oxford Username and an email account once a University card has been issued. Details about the Oxford account (which is also known as the Single Sign-On account or SSO) are sent to your University address (college or department). Please allow several days after receiving your card for the email account details to reach you. If you haven't received your account details and activation code, please contact the <ref target="../helpcentre/">OUCS help centre</ref>. </p> <p>Before you can start using your Oxford account you need to activate it. Go to the <ref target="https://webauth.ox.ac.uk/">Webauth page</ref> and enter your activation code which you will find in the letter with your account details.</p> <p>The SSO account is not only used for email but is also the means by which you get access to a range of Oxford services (see the <ref target="/webauth/oxfordusername.xml">Oxford username page</ref> for details).</p> <p> <hi>Access your email</hi> <lb/>You can access your Oxford email in different ways; directly online or via a program (client) installed on your computer (or mobile device). Users of Microsoft clients (such as Outlook or Entourage) get access other features in addition to email (such as calendar, address book, to-do lists). If you choose to use an email client, you have to set it up. More information about Nexus email, including configuration details for a series of clients, are available on the <ref target="../../nexus/email/">Nexus email</ref> page. <list> <item><ref target="../nexus/web/">Nexus directly on the web</ref> using a web browser (such as Internet Explorer or Firefox); </item> <item><ref target="../nexus/email/clients.xml">Nexus using a program installed on your computer</ref> (configuration information for programs such as Outlook, Entourage and Thunderbird); </item> <item><ref target="../nexus/mobile/">Nexus on a mobile device</ref></item> </list></p> <p> <hi>About Oxford email</hi> <lb/>If you are unfamiliar with email, you should read our <ref target="newusers/">New Email Users</ref> guide, which will lead you through the steps involved in setting up your email account and reading your email. </p> <p>If you are already familiar with setting up email clients, here are the facts you need, in our <ref target="quickstart/">Experienced Email Users</ref> manual; this should provide all the information you need to configure your software at Oxford. </p> </div> <div ana="http://www.bbc.co.uk" xml:id="passwords"> <head>Passwords</head> <p>Use your Single Sign-On (SSO) / Oxford Username and password to access the Oxford email. </p> <list type="gloss"> <label>Change password</label> <item>You can change your SSO password on the <ref target="https://webauth.ox.ac.uk/">Webauth</ref> page.</item> <label>Forgotten/expired password</label> <item>If you have forgotten your SSO password, or it has expired, you can reset it via <ref target="https://webauth.ox.ac.uk/">Webauth</ref> provided you have previously set up a Webauth security question. <lb/>If you have not set up a security question, or have forgotten the answer, you will need to obtain a <emph>Rescue Code</emph> from the <ref target="../helpcentre/">OUCS Help Centre</ref>. Rescue Codes can be issued in person, by internal University post to your college/department, or by email to a member of your registered <ref target="/welcometoit/about.xml?ID=wit_colleges">local IT support staff</ref> <emph>on request from them</emph>.</item> <label>More password information</label> <item>See <ref target="../registration/index.xml?ID=passwords">Changing passwords</ref> for more information about passwords.</item> </list> </div> <!--<div id="nexus"> <head>Using Nexus email</head> <p><hi>Ways to access Nexus</hi><lb/>You can access your Nexus email either directly online, using the Nexus Outlook Web Access interface, or via a special program ('client') installed on your computer or mobile device. If you use the online interface or a Microsoft client, you will also be able to see your calendar, use the shared address book and other Nexus features.</p> <p>Different email programs have different functions, so what you can do and how you do it depends on what program you are using. Functions you will find in most programs include adding a signature to your outgoing messages (text that is automatically inserted to the bottom of messages you send, usually your contact details), automatically moving messages into specific mail folders, filtering out junk mail/spam, and setting an 'out-of-office' message. <list> <item>More information about how to use Nexus online: <xref url="../nexus/web/index.xml" >Accessing Oxford Nexus via the web</xref> page.</item> <item>Information about different email clients (including how to configure them for Nexus): <xref url="../nexus/email/clients.xml">Accessing Nexus via your email program</xref> page.</item> </list></p> <p><hi>Account settings</hi><lb/>Use the Nexus account settings page <xref url="https://register.oucs.ox.ac.uk/self/nexus" >https://register.oucs.ox.ac.uk/self/nexus</xref> to:<list> <item>Set spam filter level - choose between Off, Low, Medium or High. Messages which are tagged as spam are put in the 'Spam' folder, and are automatically deleted after 90 days.</item> <item>Set preferred email address (for users with more than one Oxford address)</item> <item>Set email forwarding address - get your Oxford email delivered to another account</item> <item>Show email usage and quota - see the size of each folder in your Nexus mailbox</item> </list> </p> <p><hi>Deleting messages:</hi><lb/>Items will be automatically removed from the <Label>Deleted Items</Label> and <Label>Junk E-Mail</Label> folder 90 days after they were put there. Of course you may pre-empt this by clearing out those folders deliberately before the 90 days are reached and it is even possible that your email program (your 'client') may be set to do this for you. You can set the level of junk-mail filtering via the <Label>Nexus Account Settings</Label> <xref url="https://register.oucs.ox.ac.uk/self/nexus" >https://register.oucs.ox.ac.uk/self/nexus</xref>. More information about junk mail in the section on <ref target="unwanted">Unwanted email</ref>. </p> <p>If you have deleted a message from the <Label>Deleted Items</Label> folder (some people's email programs are set to <Label>Empty Deleted Items on exit</Label>), you may still be able to retrieve it. Oxford Nexus keeps item in the <Label>Recover Deleted Items</Label> store for a further seven days if you are using Outlook or Outlook Web Access Premium (with Internet Explorer). </p>
<p><hi>Quota</hi><lb/>Everyone who has an account on Nexus has a certain amount of space they can use. This is called the quota. It is currently set at 2GB (those few people with a quota in excess of 2 GB on the old Herald system keep their previous quota). If all your messages are text, this is a lot of space. However, if you receive messages that contain graphics or other complicated documents, you may find that you use a lot of your quota.</p> <p>If you are filling up your quota, you will not be able to receive messages until you have cleared enough space. You can check your quota on the <xref url="https://register.oucs.ox.ac.uk/self/nexus">Nexus account settings page</xref>.</p> <p>More information about quota on the <xref url="quota/">Quota</xref> page.</p>
</div>--> <div ana="http://www.bbc.co.uk #fred" xml:id="unwanted"> <head>Unwanted email (viruses, spam, junk-email)</head> <p>We all receive unwanted email, sometimes of an offensive nature. It is very hard to totally avoid this, but it can usually be contained to a mere irritation. Most incoming mail is scanned in order to tag junk mail, and OUCS recommends <ref target="filter/">applying a filter to screen you from the worst excesses</ref>. </p> <p>OUCS will take action against any Oxford user who is identified as having originated or passed on junk or chain mail. Serious cases will be referred to the Proctors.</p> <list type="gloss"> <label>Junk, chain and hoax email</label> <item>What is it and how can you avoid it? Some general information on our <ref target="junkmail/">junk mail page</ref>. Make sure to <ref target="filter/">activate your Nexus spam filter</ref> to reduce the amount of spam you receive.</item> <label>Fake emails/phishing</label> <item>All email users will almost certainly receive occasional fake emails (also know as "phishing") trying to persuade them to provide personal details, passwords, credit card numbers etc. by various means such as linking to a fraudulent web site. Read some tips about <ref target="fake/">How to Recognise Fake Emails</ref>. Often <ref target="headers/">Viewing the Full Email Headers</ref> can provide clues about the authenticity of a message and the headers are also required by OUCS if you ask us to investigate a message. OUCS particularly encourages users to report <ref target="phishing/">Phishing Scams</ref> asking for passwords to <emph>University</emph> systems in order to protect other users and the University as a whole.</item> <label>Viruses</label> <item>Computer viruses are commonly spread by email. Your email is <ref target="scanning/">scanned centrally</ref> to detect viruses and junk mail. Messages containing viruses are deleted, and junk mail is tagged so that you can filter it out. Most email clients will allow you to set up filters, either to automatically delete unwanted messages, or put messages in appropriate folder (see information about your email program for details). OUCS maintain a set of detailed web pages about <ref target="/viruses/">Viruses</ref> and how to deal with them.</item> <label>Harassment</label> <item>Sometimes people may receive offensive mail that is directed to them personally. If a user is persistently harassed, or is threatened by email, then there are various measure that can be taken to shield them. If you are in this situation, then please contact <ref target="../helpcentre/">OUCS Help Centre</ref> (telephone (2)73200), and we shall arrange for one of our staff to discuss this with you confidentially. The Proctors regard any form of harassment as a serious University offence, and will deal severely with cases originating from within the University.</item> <label>Secure email</label> <item>Email is not a very secure medium. You can protect your privacy by encoding the email message before it is sent (using a system such as Pretty Good Privacy, PGP), and you can make a secure connection to the mail server (using SSL). PGP and SSL are explained in pages about <ref target="secure/">Secure email</ref>. </item> </list> </div> <div xml:id="topics"> <head>Other Email Topics</head> <list type="gloss"> <label>Addresses</label> <item>How do <ref target="oxford/">Oxford Email Addresses</ref> work? We have some notes on the local conventions which should clarify matters.</item> <label>Contacts/address book</label> <item>Many people maintain large and important address books containing email addresses of their work and personal contacts. Nexus provides two distinct address books: a global Oxford one and a personal address book for each user. For more information, see <ref target="../nexus/contact/">Nexus Contacts</ref>. <lb/> When you first start using Nexus, you will probably want to import your address book from your existing email client so that you can access all your existing contacts from Nexus. For more information, see <ref target="../nexus/contact/">Nexus Contacts</ref> page.</item> <label>Mailing Lists</label> <item>If you want to have regular email discussions between a group of people, you should look at <ref target="maillists/">Mailing Lists</ref>. </item> <label>@herald</label> <item>The mail system, previous to the current mail system Nexus, was called 'Herald'. To ease the migration of accounts to Nexus, email addresses of the form <Value>username@herald.ox.ac.uk</Value> were still honoured- though it was never an approved form. The following time-table for the wind down of herald-related facilities is <list type="ordered"> <item>Jan 2010: student clubs and societies were assigned an email address of the form <Value>societyname.society@studentclubs.ox.ac.uk </Value> </item> <item>The stopping of @herald.ox.ac.uk as an email address has slipped and will now be terminated with imap.herald configuration on the 30th Nov 2011. </item> <item><Value>imap.herald.ox.ac.uk </Value> will be a valid configuration option for mail clients until 30th Nov 2011. It is necessary to stop this support in preparation for the server upgrade to Exchange 2010. See <ref>http://www.oucs.ox.ac.uk/nexus/email/clients.xml .</ref> for other configuration options.</item> </list></item> </list> </div> <div xml:id="problems"> <head>Got problems?</head> <list> <item>Help with many common email problems is included in the <ref target="faq">Email FAQ</ref> (Frequently Asked Questions). </item> <item>More information about Nexus can be found on the <ref target="../nexus/">Nexus pages</ref>.</item> <item>What do you if an email which you have sent comes back to you? There are various reasons why this could happen, explained in <ref target="failed/">Failed email</ref>.</item> <item>If you have set up your email client to store your password away so that you do not have to type it in each time you read email, here are some tips on changing <ref target="config/passwords/">Stored Passwords</ref>.</item> <item>If you simply cannot get connected to the network at all, we have some more general information about <ref target="comms-problems/">General Connection Problems</ref>. </item> </list> </div> <div xml:id="nonoucs"> <head>Non-OUCS email</head> <p>A number of units within the University have opted to manage their own email servers. If you are eligible to use these services you should contact their support services directly for further information. </p> </div> <div xml:id="finish"> <head>When you leave</head> <p>Once your University card has expired any accounts with OUCS will be deactivated. This means that you will not be able access your email account. However, if you have set up email forwarding before your card expires, this will generally work for a further two months. For students who leave in the summer, your mailbox will be deleted three months’ later. Those returning in the autumn are advised to double-check that OUCS Registration knows that you are returning, and have made preparations to preserve your mailbox data. Please see <ref target="/registration/finish/">Finishing at Oxford</ref> for more details. </p> <p>The University also provides an Alumni email address for ex-students. For more information see: <ref target="/registration/finish/index.xml?ID=alumni">Alumni email forwarding service</ref>.</p> </div> </body> </text>
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